Decoding the secret of the most sucessful enterprise in responding to Covid-19 in Viet Nam

THE  FIRST  COVID-19  SEASON  AND  SLEEPLESS NIGHTS ...

On March19th,2020,FPTChairmanTruongGiaBinhsentalettertonearly30,000employeesofthe Group, callingforthespiritofwinningCOVID-19.

A few days later, the dormitory of FPT University in Hoa Lac got an order from the People's Committee of Hanoi, to be used as a quarantine facility. On the morning of March 23rd, Mr. Kieu Van Trung, a FPT's employee breathed a sigh of relief after he and hundreds of colleagues stayed up all night to clean up students' belongings in the dormitory for it to be ready to welcome 2,000 people: "We texted to tell our wifies and children to go to bed, that we can only come back home tomorrow. Everyone sees this as a national mission". The entire dormitory is fully equipped with essential technology services that FPT provides such as high-speed Internet, free TV service, and thousands of books to motivate the spirit of the quarantined people as well as the supporting staffs.

The first COVID-19 season marked the hearts of FPT employees with such hard-sleepless nights with the anti-epidemic community!

Before that, since the beginning of February, when the epidemic spread out, in response to the call of the Minister of Information & Communication to contribute to the fight against the epidemic by technology companies with 'Make in Vietnam' technology solutions, FPT has cooperated with the Ministry of Health of Vietnam to launch the nCov virtual assistant (chatbot) on the artificial intelligence platform. During the epidemic days, this chatbot automatically and accurately answered more than 1 million questions of hundreds of thousands of people about COVID-19, based on standardized medical data sources by experts; raising awareness to proactively prevent epidemics and contribute to reducing the spread in the community.

When students across the country could not go to school, FPT accompanied and supported schools, parents, and students nationwide to maintain the spirit of learning by launching the VioEdu online training system with applying free artificial intelligence. For months, FPT employees have gone to the Departments of Education, even each school site, to provide training sessions on using the system for teachers, ensuring students can study on a preeminent and innovative technology platform.

Nearly 15,000 schools nationwide have deployed VioEdu for students to study and practice. More than 100 million questions have been practiced. After the epidemic was under control, and the formal study resumed, VioEdu is still an indispensable companion for them, proving the usefulness of the applying digital technology in education in particular, as well as the digital society and digital nation in general.

In addition, FPT Corporation also contributed 20 billion VND to buy essential medical equipment. The company installed internet connections at quarantine areas, donated computers to support rapid testing at "hotspots" and frontlines of COVID-19 prevention and control nationwide.

BUSINESS IN WARTIME: DIGITAL TRANSFORMATION TO SURVIVE

With the goal of being in the top global digital transformation companies in the next 10 years, FPT has made a strong movement to a digital operating model in the past 2 years. This orientation, introduced by the group in 2019, is expected to make FPT one of the first real-time data-driven digital businesses in Vietnam.

In 2020, the Group has been developing 30 internal digital transformation projects, of which 70% of the projects being implemented have achieved set efficiency KPIs. Amidst the difficulties caused by COVID-19, the flexible model, thanks to the early implementation of digital transformation, helped FPT not only adapt to the uncertainties of the economy, but also keep up with a rapid recovery in production and business.

The group made immediate strategic decisions, experimenting with new ways to restructure its operating model. All sales support  activities such as  conferences, seminars, sales, customer consultation are quickly moved from offline to online, helping to maintain seamless business, saving costs, and ensuring revenue.

FPT also automates internal tasks to the maximum extent. It applies solutions to assist employees who are working remotely while ensuring employee safety during the epidemic and optimizing productivity. With 30,000 employees, and 1.2 million internal work requests per year, which is equivalent to 5.6 million tasks to be performed, FPT has turned these professional processes into digital experiences for employees. The Group has deployed FPT SPro - a solution to digitize the business processes and automatically assign tasks, even before the outbreak of Covid-19. After more than a year  of implementation, labor  productivity of the workforce increased by 150%, and automated tasks helped reduce 98.79% of the time compared to human execution.

Sensitive in the development strategy to withstand and create breakthroughs during the crisis, the group's revenue, and profit in the first 9 months of 2020 increased by 8% and 9% respectively over the same period. During the epidemic, FPT won a series of large contracts, such as becoming a priority partner to implement IT projects with a total amount of tens of millions of dollars with a leading car trading company in the US, thanks to hundreds of meetings to exchange ideas and negotiate with partners via online form.

"FROM SURVIVAL TO PROSPERITY" BUSINESS ALLIANCE

In September 2020, FPT officially operated the overall business management system for Medlatec General Hospital. The project implementation was completed in the time of the outbreak of Covid-19 in Vietnam. "FPT has helped Medlatec Group create a miracle in this eventful 2020" affirmed Mr. Nguyen Tri Anh, Director of Medlatec Group.

NotonlyMedlatec,butthousandsofothercustomershavealsoexpressedtheirimpressionsoftheprofessionalspiritoftheteamaswellasthecontributionsofFPTasaleadingtechnologycorporation.

Duringthesocialdistancingperiod,SHBFinancebecameabrightspotamongbankingandfinancebusinessesthankstotheChatbotapplicationbuiltonFPT.AIComprehensiveArtificialIntelligencePlatform.This"virtualassistant"canautomaticallyreceiveandprocesstensofthousandsofrequestsfromcustomers,justlikearealcustomerserviceagent,evenmeetingthe24/7customerconsulting months of implementation, the chatbot generated more than 10% of the total number of leads (potential customers) from Digital Marketing channel.

Another financial company has deployed FPT.AI's Virtual Assistant to help authenticate customer information and prompt payment schedules. As a result, the company made more than 300,000 calls per month instead of a few tens of thousands of calls by the agents. Operating efficiency increased by 40% while only about 30% of employees is needed compared to normal. According to the business leaders' calculations, they can pay back their investment after 3 months of implementing the solution.

As a pioneer in digital transformation, FPT has always strived to accompany the Vietnamese business community. Possessing FPT Digital Kaizen digital transformation methodology, with experience in cooperation with leading corporations, and the comprehensive ecosystem of “Make in Vietnam” digital transformation products and solutions, FPT has been helping enterprises to operate digitally, with up to 80% increase in productivity and up to 60% of cost savings.

Asapioneerindigitaltransformation,FPThasalwaysstrivedtoaccompanytheVietnamesebusinesscommunity.PossessingFPTDigitalKaizendigitaltransformationmethodology,withexperienceincooperationwithleadingcorporations,andthecomprehensiveecosystemof"MakeinVietnam"digitaltransformationproductsandsolutions,FPThasbeenhelpingenterprisestooperatedigitally,withupto80%increaseinproductivityandupto60%ofcostsavings.

FPTleaderssaidthatitistimeforVietnameseenterprisestojoinalliances,replacingpartnershipswithallies,totakeadvantageofstrengthsandsupporteachothertoovercomedifficulties.Eachsurvivingbusiness,andeachonethrivingbusinesswillcreateagreatdrivingforceforthenationaleconomytorecoveranddevelopinthefuture.Thisisalsothemissionthatthegroupisalwaysaimingfor,forastrongdigitaleconomy,towardsthedigitalnationalmodelthatthePartyandtheGovernmentaimtoachieve.

"FPT,withtheaccumulatedexperienceofover30years,iscommittedtobeanallyintechnologyandinnovationareasofbusinesses!"affirmedMr.TruongGiaBinh,FPTChairman.Andthiscommitmenthasbeenrealizedinanewnormal,throughinnovativedigitaltransformationprojectswithMakeinVietnam,MadebyFPTsolutions;aswellasaseriesofseminarsunderthethemeof:"Fromsurvivaltoprosperity"organizedbyFPTtoconnecttheVietnamesebusinesscommunitytoshareexperiencesandfindthemostsuitablesolutionsforbusinesses.

With its contributions, recently, FPT was honored to be awarded the Stevie Award - the world's leading award honoring the enterprise's achievements and recognized as the Vietnamese enterprise that responds most effectively to Covid-19./.