The role of technology enterprises in building a "digital Vietnam"

In August 2020, under the chairmanship of Prime Minister Nguyen Xuan Phuc, the National Committee on E-Government (E-Government) held an online conference with the Steering Committees for e-government development of ministries, sectors and 63 provinces and cities. At the conference, the Prime Minister clearly stated that, building e-government is a big initiative, in which technology enterprises play a key role. Each technology enterprise will make different contributions to the construction and enablement of a "digital Vietnam".
22:55 PM 29/12/2020 In bài viết này


The reality of developed countries shows that major national technology corporations play a very important role in building e-government and digital society. These corporations accompany the government to enable and master fundamental technologies, creating a playground for small and medium enterprises. They also play a pioneering role in promoting digital transformation for the whole society.

In Vietnam, in the past few years, large technology corporations such as VNPT, Viettel, FPT, etc. have concentrated resources and in fact have  successfully built many important platforms, forming a foundation for e-government construction. Typical examples include the National Document  Interconnection  Bus;  the  National Public Service Portal; the Government Reporting Information System; The Directional and Governance Information System, and the National Reporting Information System built by VNPT Group. These are all important foundational systems that contribute to e-Government development in Vietnam.

The role of technology enterprises in building a "digital Vietnam" - Ảnh 1.

With the National Public Service Portal, after nearly a year of implementation (launched on December 9th, 2019), up to now, it has integrated and provided nearly 2,200 online public services out of a total of nearly 7,000 procedures at 4 levels of governance, contributing to reducing administrative procedures, saving costs for the society and people. Meanwhile, the National Document Interconnection Bus connects with 95/95 ministries, branches, localities, and the Party Central Office; sending and receiving electronic documents at 2 levels of government. To date, millions of electronic documents have been circulated via the National Document Interconnection Bus.

VNPT Group is also a pioneer in researching, developing, and mastering the foundation of building Intelligent Operations Centers (IOCs) for provinces / cities. With the integration of information and data in many fields of activity, which is visually and vividly displayed, the IOCs will help leaders to have a comprehensive real-time insight of all aspects of socio-economic operations to make quick, timely, accurate decisions, saving a lot of time and effort in the process of work supervision and administration. Through the IOC system, it will also help increase the interaction between the people and the government, contributing to increasing the level of satisfaction of people and businesses with the government's activities. Up to now, VNPT has deployed this system to more than 20 provinces / cities nationwide.

Another large Vietnamese technology corporation who plays the role of enabling and mastering core technology, is Viettel Group. Viettel has been contributing to digitally transforming the operations of state agencies, bringing many practical benefits to state management agencies with the building  of many systems such as: Document and job profile management system (Viettel mOffice) and Information System for meetings and handling work of the Government (e-Cabinet), etc. 

The systems help Government leaders to manage and direct operations via mobile devices with digital signature on SIM card with integration of digital certificate issued by the Vietnam Governmental Information Security Commission. In addition, Viettel also builds online public service solutions for state agencies, as well as Smart Operations Centers for cities and provinces, supporting people in all activities, from service registration, receiving results of application processing to payment of service fees and charges. Feedbacks to state agencies are also served on these solutions.

In particular, Viettel has successfully researched and manufactured 5G network equipment, while there has been only 4 technology superpowers that can do it, including the US vendors; Nokia, and Ericsson (in Europe); Samsung (in South Korea), and Huawei (in China). Vietnam, with Viettel's representation, has put its name on this list with the 5th position.

In addition, both VNPT and Viettel have built solution ecosystem for each sector such as healthcare and education. To do the above, in addition to building a strong infrastructure, VNPT and Viettel are both mastering core technologies such as: AI, Bigdata, Cloud, IoT, Blockchain, etc.

The role of technology enterprises in building a "digital Vietnam" - Ảnh 2.

Another big name is Vingroup Group. In 2018, Vingroup officially announced a key investment strategy in the Technology - Industry sector with the goal that by 2028, Vingroup  will  become  a  world-class  Technology  -  Industry - Service Group, in which Technology accounts for the main proportion. The establishment of VinFast, VinSmart, VinTech, Big Data Institute, Institute of AI and most recently the idea of "Smart Giant City" has shown Vingroup's determined steps in the direction of becoming a technology group by 2028.

To realize this goal, Vingroup has launched many groups of solutions. Specifically, the Group continues to promote, improve, and upgrade the quality and efficiency of the existing trade and service business. Trade and services not only act as a financial backing for the two new areas, but also are an important ecosystem to support research and commercialization of industrial technology products. With the industrial segment, Vingroup continues to promote automotive production and manufacturing of smart electrical home products. On June 14th, 2019, at Dinh Vu Industrial Park, in Cat Hai, Hai Phong, VinFast Production and Trading Co., Ltd. under Vingroup Corporation inaugurated an automobile factory, which officially entered the mass production stage. With 21 months of construction and completion - VinFast car factory has achieved a world record in progress; at the same time, lifting the Vietnamese automotive industry to a new level of self-sufficiency in production and global value chain under the Vietnamese brand of VinFast.

With the technology segment, Vingroup has identified many spearheads to strongly boost investment. After more than 2 years, in 2020, VinSmart officially launched Vsmart Live 4. This is the first smartphone to mark 100% autonomy of VinSmart, from hardware design, operating system, and production.

Also, in 2020, Vingroup Group has successfully produced 02 invasive respirator models of Vsmart VFS -410 and Vsmart VFS - 510. These are the two models of invasive respirator apparatus completed and manufactured by Vingroup's ecosystem with high localization rate, licensed and approved for circulation by the Ministry of Health of Vietnam.


Besides the core technology development group of enterprises, digital product development group of enterprises, such as CMC, Bkav, etc. also plays an important role in digital transformation in Vietnam.

At the end of 2019, in the seminar with 50 participants from enterprises of the Red Star Club and the Hanoi Young Business Association, CMC President / CEO Nguyen Trung Chinh affirmed, as one of the pioneering company that has many research projects on digital transformation, CMC hopes to share solutions with enterprises. CMC is also providing a total solution, from digital transformation services, cloud computing platforms to specialized solutions for each industry such as Manufacturing, Finance / Banking / Insurance / Securities, Retail, etc.

In Vietnam, digital transformation has begun to take place, especially in industries such as finance, transportation, and tourism, etc. The government and local governments at all levels are making efforts to build e-Government towards digital government. More than 30 cities also plan to build Smart City with new technology platforms. Enterprises, such as CMC, in addition to implementing digital transformation for themselves, plays an especially important role in digital transformation for the business community in Vietnam. Besides CMC, there are also other groups, such as VNG, VCCorp. VNG or VCCorp's digital content products can compete equally with Facebook, and Google products right in the territory of Vietnam, serving Vietnamese people, and even with some victories.

Seen as a leading technology company in Vietnam, VCCorp's products have strong coverage in most fields of technology and Internet such as e-commerce, online advertising, online media, mobile content, social media, etc. More than 90% of Internet users in Vietnam use VC Corp's products every day affirming the richness and diversity of products and fields that not all technology companies achieve.

In 2019, VCCorp officially announced its investment in the development of the Lotus social network project. Lotus is a differentiated social networking platform, with content as the focus. The purpose is to create a platform that enables creators and individuals to unleash their creativity in order to deliver quality content for users.


Due to their size, tech start-ups often find a niche to succeed. Even so, the role these businesses play in driving digital transformation is not small because of the fact that, these businesses serve user digital transformation. Small applications help  people  to access the benefits of digital technology and thereby gradually change user behavior - a key factor in driving digital transformation in any country. In Vietnam, some successful technology startups include: Momo, Lozi, Foody, or Websosanh, Coc Coc, etc.

Established in 2012, Foody is like a living dictionary of foods with simple operation on phones or computers. Foody has successfully raised funding for 4 times, most impressively is the support from the US investment fund Tiger Global Investment in 2015. Up to now, Foody is growing stronger and spreading its brand to other markets.

Considered a "follower" with a similar model, Lozi makes its own style by combining the function of selling secondhand goods and connecting the sellers and the persons in need. Lozi enters the top startups in Vietnam when it raised huge funding from Golden Gates Ventures and DesignOne Japan Inc. According to statistics, Lozi app has been downloaded more than 500,000 times with more than 600,000 registered users and over 4 million views per month.

MoMo, although only officially appeared in 2018, but has since quickly become the "partner" of many people who love online shopping. It can be said that this is one of the most prominent startups in the financial technology (fintech) area in recent years in Vietnam. Up to now, MoMo has more than 10,000 business partners in many fields such as insurance, consumer finance, money transfer, payment, e-commerce, shopping, entertainment, transportation, food, and beverage services, etc. and the app is reaching a milestone of nearly 10 million users.

Although playing different roles, it can be said that, together with the Government, technology enterprises are playing the decisive role in accelerating the digital transformation process in Vietnam. As Prime Minister Nguyen Xuan Phuc shared at the Online Conference on E-Government at the end of August, the team of more than 50,000 technology enterprises is now so important that "without them, the digital transformation in Vietnam may not be able to succeed "./.

Manh Dat
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